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Welcome to Solonot.com, an online utility platform. By using our websites and platform, you agreed that you have read, understand and are bound by this Privacy Policy ("Document"). We reserve the right, at our sole discretion, to change or delete portions of this Document at any time without further notice. Your continued use of the Service after any such changes constitutes your acceptance of the new Privacy Policy.
This Privacy Notice (“Notice”) identifies important features of the Privacy Policy of SOLONOT, herein also referred to as “we” or “us”. This Notice summarises in general terms the rights and obligations of our customers, Members and others who visit our website or otherwise interact with us (“you”), as well as Solonot own rights and obligations; it outlines the basis on which we obtain, process, store and dispose of the personal information that we collect from you.
As recommended by many regulators, Solonot takes a “layered” approach to explaining our privacy practices, and this Notice provides you with a summary of key information.
This Notice summarises:
1. What information we may collect from you,
2. How we use it,
3. How we share it,
4. How we store it, and
5. Your rights in that information, including your rights to see and correct it
Solonot is built on the trust that our customers place in us. An important part of earning and keeping that trust is providing you with accurate, complete and easy-to-understand information about how Solonot, uses and stores information about you.
In order for Solonot to provide services to you, Solonot must collect certain information from you. This includes:
i. Information that you provide to us whenever you apply for a product or service on Solonot, request changes in your service, or contact us about your account or transactions (whether on-line, by email, electronic chat, telephone conversation or any other means).
ii. Information we collect from your visits to our website, whether or not you open an account or undertake a transaction with us, including your geolocation, equipment type, frequency and length of visits, and other details about your electronic interaction with us.
ii. Information we collect from your visits to our website, whether or not you open an account or undertake a transaction with us, including your geolocation, equipment type, frequency and length of visits, and other details about your electronic interaction with us.
iii. Information that we obtain through your use of our services and your participation in our marketing or other customer recruitment and retention programmes.
We use your information primarily to help us provide the services to you that you request. For example, we use the bank account information that you provide to enable you to make purchases on our sites and webpages, and we use information about the merchants and other customers to whom you wish to send money in order to fulfill your transaction.
We may also use this information to contact you about your account, your use of Solonot services, to alert you to potential problems and to respond to your questions to us. This information also helps us create marketing and other programmes that might be interesting to you, and to contact you about them.
As required by law, we might use your information to help identify and detect money-laundering, fraud and other abuses of the financial system.
We may share your information among our affiliates (that is, companies that share our ownership), and with members of our Third-Party Service Provider network, who help us record and process your transactions. We may also share your information with banks, card processors, identify verification services and other organisations, but only in order for us to provide you with the services you request. We may also provide your information to government agencies, regulators, courts and other third parties to help prevent crime or to protect ourselves or our customers.
From time to time, we may develop typologies that rely on how you and other customers use our service. Those typologies do not, however, contain information that is personally identifiable to you. We may share those typologies with social media companies and advertisers to help us market our services.
We may collect, transfer and store your information both inside and outside Nigeria. If your information passes outside Nigeria, Solonot will take care to ensure that your information is at all times protected with the same level of security that it receives here.
Once we receive your information, we store it with encryption, information security protocols, data protection devices and other means to help us ensure that we are maintaining your information responsibly and in compliance with law. However, no information that passes over the internet is entirely secure. Although we do our best to safeguard your information, we cannot guarantee its security against hacks and unauthorised access. If such an event should occur, however, we will contact you promptly and keep you informed about the incident.
When you open an account with Solonot, you establish a password and other security protocols to help us confirm your identity when you visit us again. You are responsible for the security of your password and other identification criteria. If you lose or forget your log-in information, or if you believe someone else may have access to it or have used it, you should contact us immediately to enable us to help you protect your account.
You have certain rights to view, correct, update or delete your personal information you have provided to us. Your rights depend on where you live. Because Solonot services and/or products may be regulated by various state and federal agencies, we may have an obligation to retain and report your personal information, even after you have ceased doing business with us.
Your use of any of Solonot services, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law. We reserve the right to change our Privacy Policy and our Terms of Use at any time.
We will post any changes to our Privacy Notice immediately on our website. Not all changes may result in an updating of this Notice, which is only a summary to help you understand how we use your information. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy
You may contact us anytime for further information about our privacy policies by contacting us at support@solonot.com, during normal business hours as noted on our website.